ARTICLE 1 : AUTHENTICITY
1.1 The real Pavando bracelets are only available on the Website or at the Vincent Michel jewelry in Lausanne, Switzerland. Pavando does not guarantee the authenticity of bracelets bought anywhere else.
The perception of the product can be different, depending on the quality of your display. Therefore, we advise you to see the bracelets on different devices.
The warranty of the products is Worldwide and is only cancelled if the product is modified or repaired in other places than the Vincent Michel jewelry in Lausanne, Switzerland. These modifications may harm the quality and the brand of the Pavando products.
1.2 All intellectual property rights such as trademarks, trade names, designs and copyrights are reserved and are exclusively owned by Pavando.
ARTICLE 2 : PRICES
2.1 Prices are indicated in Swiss Francs, including V.A.T.
2.2 There a no shipping costs on the website Pavando.com
ARTICLE 3 : COMPLETION OF PAYMENT AND SALE
3.1 Each sale is completed once Pavando has received the payment from the customer
3.2 Purchase can be done by different methods. The method will be chosen by the customer with our Customer Experience Representative
ARTICLE 4 : BANKING INFORMATION
4.1 Pavando does not receive and keep any banking information about the customers
ARTICLE 5 : WARRANTY AND RETURN POLICY
5.1 Pavando offers a three years warranty to all customers, if the product is used normally. If the customer is responsible for any damage, the warranty is canceled. However, Pavando can fix the damage but at the privileged customer’s costs.
5.2 You have seven working days to cancel your order for any item purchased from Pavando.com for a full refund, including shipping costs (if using our free returns system, if not we do not refund these costs). The seven working days starts from the day after you receive your order. During Christmas time, we accept a 15 days return policy counting from the 25th December if you bought something between the 1st and the 24th December. You will have to contact our customer service team using the contact form “return inquiries” detailing the issue and giving us your reference number, first name, last name, order number and your locality. We will then get in touch with you within hours.
Once your returned order has been received by our Pavando Customer Service and if it complies with our returns policy, we will refund the amount on your account by bank transfert. Please notify that refund can take up to 21 days to process depending on your bank or payment provider.
ARTICLE 7 : PERSONAL INFORMATION
7.1 Pavando does not collect personal information from you without your permission.
ARTICLE 8 : DATA PAVANDO MAY COLLECT
8.1 Personal information you provide on the websites of our domain
First / last name, postal and email address
Passive information for the good use of our website, such as your ip address, cookies and any other temporary internet data.
8.2 If you contact our support services, the historic of the correspondence will be saved, no matter if you are contacting us via email, social media or any other manner.
ARTICLE 9 : PASSIVE INFORMATION
9.1 The passive information that may be collected when navigating on our website can be your ip address, cookies, preferences, name of the OS you are using, which type of browser you are currently on. This information is not identifiable. We do not choose which information we want to collect; this is not used to identify a person in any matter. These information will only be used by Pavando itself in a way to constantly improve its service.
ARTICLE 10 : USE OF YOUR PERSONAL INFORMATION
10.1 Pavando may use your personal information to send you an email but will never be sold, divulged or rented.
Pavando may also disclose your information to Vincent Michel (www.vincentmichel.ch), the Artistic Director of Pavando, this only to help him create the perfect and unique bracelet.
10.2 The information you provide may also be divulged in case of a criminal case, required by a judge or any law court.
ARTICLE 11 : SECURITY
11.1 Our website is on secure servers. However, even if we take every precaution, we cannot warrant that our security system can counter any kind of cyber attack. Nowadays, no Internet connection is 100% secure. That is why Pavando cannot guarantee the security of the website, the databases or services. Pavando is not responsible for the actions of cybercriminals.
ARTICLE 12 : REMOVAL OF YOUR PERSONAL DATA
12.1 If you want us to delete all information about yourself, please inform us at firstname.lastname@example.org.
ARTICLE 13 : CONTACT US
13.1 If you need any further information, feel free to contact us at email@example.com.
14.2 All names, logos and trademarks are the property of Pavando. You cannot use them in any matter without our formal and written permission. If you have any question in this matter, feel free to contact us at firstname.lastname@example.org.
ARTICLE 15 : JURISDICTION
© Pavando, 2016. All Rights Reserved